Service Cloud
It’s a cutthroat environment, and companies must always be on the lookout for new methods to succeed. Connecting with new customers and keeping your excellent reputation depend on providing amazing customer service. However, once a firm achieves success, its rivals typically strive to steal its customers. Be optimistic if this occurs to you. Improve your customer service by leaps and bounds with the assistance of Orchid Technologies and Service Cloud.
Customer service may be improved with the help of Salesforce Service Cloud, which allows for a more tailored approach. In addition to being loyal patrons, they will also spread the word. Better return on investment and more sales are the end consequence.
Why OrchidTech
Service Cloud saves time, reduces costs, and multiplies productivity by automating service processes, streamlining workflows, and allowing customers to use multiple communication channels (it’s available using any device, including mobile).
Our team begins by mapping your processes to Salesforce current best practices. Following the mapping phase, we provide a report with a game plan for speeding up productivity. This may include a variety of easy-to-employ tasks:
- Automating service department processes and activities
- Streamlining ticket management from creating to closing tickets (the workflow automatically assigns tickets and escalates based on business requirements)
- Building an efficient knowledge base
- Giving management access to reports and dashboards to track progress and the effectiveness in closing tickets
- Customizing the Service Cloud interface so it fits your business process (i.e. call scripts, case history, and account and contact information)
In addition to optimizing Service Cloud, OrchidTech Salesforce consultants can also help with tasks such as integrating Salesforce with other business-critical systems, training employees, reinforcing Salesforce with AppExchange applications, and importing data from different CRM and other systems.
Get the best quality services you deserve
We help firms become more resilient & sustainable. Get ready to become more productive & innovative with OrchidTech